Return Policy
Return & Exchange Policy
ALL SALES ARE FINAL 🤍
At David & Josie, each piece is thoughtfully selected or created with our customers in mind. Because of the nature of our boutique collections and made-to-order items, all purchases are final sale.
We do not accept returns, exchanges, or refunds for reasons such as sizing, fit, color preference, change of mind, or simply no longer wanting an item.
We encourage you to carefully review the product description, sizing information, photos, and details before placing your order.
DAMAGED OR INCORRECT ITEMS
We want you to love your David & Josie purchase. If your order arrives damaged, defective, or you receive the wrong item, please contact us within 3 days of delivery.
Please include:
- Your order number
- Photos of the item
- Photos of the packaging, if applicable
- A brief description of the issue
Once reviewed, we will determine the appropriate resolution, which may include a replacement, store credit, or other resolution at our discretion.
ORDER CANCELLATIONS
Once an order has been placed, it may begin processing immediately. Orders cannot be canceled, changed, or modified once processing has begun.
Please double-check your shipping address, item selection, size, and other order details before completing your purchase.
MADE-TO-ORDER & CUSTOM ITEMS
Custom, personalized, and made-to-order items are final sale and cannot be returned, exchanged, or refunded, except in the event that the item arrives damaged or there is an error on our part.
OUR PROMISE
While we are unable to accept returns, we are committed to providing quality products and excellent customer service. If there is a legitimate issue with your order, please reach out and we’ll do our best to make it right.
By placing an order with David & Josie, you acknowledge and agree to this Return & Exchange Policy.
Thank you for supporting David & Josie and being part of our journey as we build something meaningful and lasting. 🤍